The stage after the full installation and delivery of the Spa is one of the key points for proper operation. We support our customers with a network of highly trained technicians and professionals. Highly trained technicians, fast response, less breakdowns compared to total number of problems. The long-term experience of our partners in the design and construction of saunas and hammams is also reflected in the quality of the after-sales service.
A speedy response whenever any problems of faults arise
We guarantee to respond within 24 hours to customers reporting any problems to us because, in after-sales service too, our priority as a company is customer satisfaction.
Most problems can be solved by telephone
Our highly-skilled workforce and the superior quality of all our products means almost all assistance can be delivered by telephone. Often all that is needed to solve a problem is a guided reading of the intuitive control panel fitted to all our products and specially designed to display any faults clearly.
Maintenance contract
Under the maintenance contract beyond the warranty, we offer a strong advantage for the safety and ease of equipment maintenance. We also train customer technical staff to deal with any day-to-day difficulties and provide free phone support for diagnosis and repair.
